Both Next Door Solutions (NDS) and MayView took great care in developing trainings to better equip staff to provide improved and expanded client centered services with confidence.

Two staff from MayView, Ruth Jenkins, NP and Elena Higley, RN, trained Next Door Solutions staff on how to recognize and speak with clients about potential health issues such as heart attack or stroke as well as about local health resources. The training was provided on site at NDS, allowing Domestic Violence Advocates to better understand the signs and symptoms of significant health problems so that they may better respond to a client who may be experiencing a health crisis.

The Project Coordinator, presented three trainings to MayView’s staff. Initially separate trainings were to be given to clinicians and support or auxiliary staff, however, Mayview’s leadership team felt it was more efficient to give the initial training at one of the monthly “all staff” meetings. This would allow NDS staff to have the largest possible audience and they could arrange separate site specific trainings at a later date.

The initial training was enlightening. In addition to discussing the basics of domestic violence, the dynamics of power and control and the barriers faced by victims when they consider leaving, NDS staff also invited a survivor to speak and present her experience. The Project Coordinator wanted to personalize the challenges victims and survivors face, but some MayView staff took this as an opportunity to offer advice to the survivor and suggestions of how they might have handled the situation differently. NDS staff quickly intervened and was able to get the training back on track.

Later trainings covered more clinic specific topics such as how to work with family members and significant others so the patient can have privacy for the screening (rooming alone), cultural considerations in working with victims, working with victims in a mandated reporting environment, how to respond to disclosures of abuse in a validating and supportive way and role-playing. All participants were invited to enroll in NDS’s 40-hour domestic violence advocate training and several participants indicated they would like to attend.

Training Highlights

  • What is Domestic Violence/Intimate Partner Violence
  • Power and Control
  • Reasons Victims Stay
  • Long-term Health Impacts of DV
  • Addressing DV in a public health setting
  • Mandated Reporting
  • Rooming Alone
  • Cultural/Language issues
  • Responding to Disclosures


Step 8: Implement a Screening Tool

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